Reclaiming Strategic Capacity with Global Payments

Global Payments transformed its administrative landscape by implementing Frictionless Cost Accounting through ValueOps by Broadcom, effectively automating time capture and eliminating manual rework. This shift replaced "invisible friction" with real-time strategic visibility, allowing the organization to reallocate resources toward high-value innovation rather than policing timesheets.

Key Takeaways

Automated time tracking eliminated 116 days of manual rework and administrative corrections every single quarter.
Financial leaders now benefit from faster book-closing and precise, real-time visibility into cost of investment.
Developers and program leads reclaimed significant capacity to focus on core delivery and maximizing team throughput.

Traditional time tracking often feels like a necessary evil, burdening teams with manual entries that result in inaccuracies and wasted effort. This case study explores how Global Payments leveraged ValueOps to automate cost accounting, turning a background chore into a strategic driver of productivity. Read more below to see how they reclaimed over 100 days of capacity in a single quarter.

By moving from manual "policing" to automated synchronization, Global Payments has fundamentally changed how it measures the value of work. The success of this initiative proves that reducing process friction can return massive enterprise-scale capacity while improving financial accuracy. Ultimately, Frictionless Cost Accounting empowers leaders to make better investment decisions based on trustworthy, real-time data.

Frequently Asked Questions

How does automating time capture improve data accuracy for Finance?

Automation removes the variability of manual entry across hundreds of teams, ensuring that records exactly match the work completed in execution tools.

Can a reduction in administrative tasks directly impact organizational capacity?

Yes; by stopping manual follow-ups and data reconciliation, staff can shift their focus from "policing" to value-creating work like flow optimization and business analysis.

Does automated cost accounting require teams to change their daily workflows?

Ideally, the process should be a natural output of delivery, where time is recorded based on the work already being managed in existing tools.

What are the strategic benefits for executives when cost accounting is frictionless?

Leaders gain real-time visibility into the true cost of investment for their products, allowing for more predictable outcomes and precise reallocation of capital.