Operational
Alignment
Visibility
Efficiency
QUESTION 6

What metrics does your company use to measure customer value?

Select all that apply.
Product or feature adoption
Customer support metrics
OKRs, KPI, KPOs, etc.
Sales
NPS (customer feedback surveys)
Social media comments
I don't know
Other
Please Specifiy
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QUESTION 7

How would you describe the overall visibility of work progress across the value streams within your company?

Select the best answer.
Black hole (we have no visibility)
Poor - Single team (i.e. development, operations or product management, etc.)
OK - Multiple teams (good visibility into several teams)
Good - All teams (but not the workflow between them)
Excellent - All teams (and workflow across them)
I don't know
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QUESTION 8

What tools or solutions does your company use to manage its value streams?

Select all that apply.
Excel worksheets
Homegrown tools
Commercial VSM solution
Multiple non-integrated solutions
Multiple integrated solutions
Single, fully integrated platform (entirely VSM focused)
I don't know
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